Return and Cancellation Policy

RETURNS:

  1. E-mail info@cardsandpockets.com to receive your Return Authorization. Please include your full name and order number in the e-mail. The printed return authorization must be included in the box with your return. Merchandise returned without Return Authorization will not receive a refund.
  2. Package the returned merchandise with extreme care. Returns damaged during transit will not receive a refund. Damaged returns are are discarded immediately and cannot be returned to sender. *Do not wrap or package merchandise directly with newspaper (the ink smears on the cardstock). Detailed Packing tips
  3. Include a copy of the order invoice.
  4. Mail to the below address via the least expensive postal method. Return shipping expenses are not typically refunded.

Please Note:

  • Returns are accepted within 45 days of the purchase.
  • All returns are subject to a 20% restock fee. It is STRONGLY ADVISED that all customers sample our products & be sure of what they need before placing an order. All samples can be ordered with free shipping.
  • Refund credits will be received within 2-3 weeks, to the credit card or paypal account of the original purchase.
  • NON-RETURNABLE items: Clearance/discontinued items, samples, customized/personalized items, special orders, & custom size paper.
  • Click to view detailed tips for "Packaging with extreme care"

CANCEL ORDER:

Please contact us immediately. Orders are often being assembled within 1 hour of the order placement. All cancellations are subject to a 5% cancellation fee (minimum fee of $5.00). Custom products such as Custom Size Papers, Laser-cut products and Print Shop items are
non-refundable in most cases. If refundable, Print shop items, in addition to the 5% cancellation fee, will incur a $15 fee per order to cover the cost of work already done to prepare your files for printing.

Click here to request an order cancellation.

If the order has left our facility, it will need to be returned, and will be treated as a return. At this point the customer is responsible for return shipping expenses.




Cards and Pockets
Attn: Returns
64 Weir Street
Building 1 Unit 1
Taunton, MA 02780