Return and Cancellation Policy
RETURNS:
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E-mail info@cardsandpockets.com to receive your Return Authorization. Please include your full name and order number in the e-mail. *Merchandise returned without Return Authorization will not receive a refund.
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Package the returned merchandise with extreme care. Returns damaged during transit will not receive a refund. Damaged returns
are are discarded immediately and cannot be returned to sender. *Do not wrap or package merchandise directly with newspaper (the ink smears on the cardstock). Detailed Packing tips
- Include a copy of the order invoice.
- Mail to the below address via the least expensive postal method. Return shipping expenses are not typically refunded.
Please Note:
- Returns are accepted within 45 days of the purchase.
- All returns are subject to a 20% restock fee. It is STRONGLY ADVISED that all customers sample our products & be sure of what they need before placing an order. All samples can be ordered with free shipping.
- Refund credits will be received within 2-3 weeks, to the credit card or paypal account of the original purchase.
- NON-RETURNABLE items: Clearance/discontinued items, samples, customized/personalized items, special orders, & custom size paper.
- Click to view detailed tips for "Packaging with extreme care"
CANCEL ORDER:
Please contact us immediately. All cancellations are subject to a 5% cancellation fee. Custom products such as Custom Size Paper & Printed items cannot be canceled or returned if they have already been made.
Orders are often being assembled within 1 hour of the order placement.
Click here to request an order cancellation.
If the order has left our facility, it will need to be returned, and will be treated as a return. At this point the customer is responsible for return shipping expenses.
Cards and Pockets
Attn: Returns
24 Norfolk Ave
Suite D
South Easton, MA 02375
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Please note: Cards & Pockets will be closed for the Thanksgiving Holiday on Thursday and Friday November 22nd and 23rd. Please plan your orders and shipping times accordingly.
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