To Our Valued Customers: We have successfully moved our headquarters! We are still in the process of getting settled and working at 100% efficiency.
With that said, we are experiencing some delays on orders. We kindly ask for your patience as we work diligently on getting orders out to you.
Our phone lines are not yet operational in our new location. Please feel free to contact our customer service team via email or chat.

Return and Cancellation Policy

RETURNS:

  1. E-mail info@cardsandpockets.com to receive your Return Authorization. Please include your full name and order number in the e-mail. The printed return authorization must be included in the box with your return. Merchandise returned without Return Authorization will not receive a refund.
  2. Package the returned merchandise with extreme care. Returns damaged during transit will not receive a refund. Damaged returns are are discarded immediately and cannot be returned to sender. *Do not wrap or package merchandise directly with newspaper (the ink smears on the cardstock). Detailed Packing tips
  3. Include a copy of the order invoice.
  4. Mail to the below address via the least expensive postal method. Return shipping expenses are not typically refunded.

Please Note:

  • Returns are accepted within 45 days of the purchase.
  • All returns are subject to a 20% restock fee. It is STRONGLY ADVISED that all customers sample our products & be sure of what they need before placing an order. All samples can be ordered with free shipping.
  • Refund credits will be received within 2-3 weeks, to the credit card or paypal account of the original purchase.
  • NON-RETURNABLE items: Clearance/discontinued items, samples, customized/personalized items, special orders, & custom size paper.
  • Click to view detailed tips for "Packaging with extreme care"

CANCEL ORDER:

Please contact us immediately. All cancellations are subject to a 5% cancellation fee. Custom products such as Custom Size Paper & Printed items cannot be canceled or returned if they have already been made. Orders are often being assembled within 1 hour of the order placement.
Click here to request an order cancellation.

If the order has left our facility, it will need to be returned, and will be treated as a return. At this point the customer is responsible for return shipping expenses.




Cards and Pockets
Attn: Returns
323 Manley St
West Bridgewater, MA 02379
Return Packing Tips
Top