Return and Cancellation Policy

RETURNS:

  1. E-mail info@cardsandpockets.com to receive your Return Authorization. Please include your full name and order number in the e-mail. The printed return authorization must be included in the box with your return. Merchandise returned without Return Authorization will not receive a refund.
  2. Package the returned merchandise with extreme care. Returns damaged during transit will not receive a refund. Damaged returns are are discarded immediately and cannot be returned to sender. *Do not wrap or package merchandise directly with newspaper (the ink smears on the cardstock). Detailed Packing tips
  3. Include a copy of the order invoice.
  4. Mail to the below address via the least expensive postal method. Return shipping expenses are not typically refunded.

Please Note:

  • Returns are accepted within 45 days of the purchase.
  • All returns are subject to a 20% restock fee. It is STRONGLY ADVISED that all customers sample our products & be sure of what they need before placing an order. All samples can be ordered with free shipping.
  • Refund credits will be received within 2-3 weeks, to the credit card or paypal account of the original purchase.
  • NON-RETURNABLE items: Clearance/discontinued items, samples, customized/personalized items, special orders, & custom size paper.
  • Click to view detailed tips for "Packaging with extreme care"

CANCEL ORDER:

Please contact us immediately. All cancellations are subject to a 5% cancellation fee. Custom products such as Custom Size Paper & Printed items cannot be canceled or returned if they have already been made. Orders are often being assembled within 1 hour of the order placement.
Click here to request an order cancellation.

If the order has left our facility, it will need to be returned, and will be treated as a return. At this point the customer is responsible for return shipping expenses.




Cards and Pockets
Attn: Returns
24 Norfolk Ave
Suite D
South Easton, MA 02375
Return Packing Tips
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