Order Terms

Policies & Customer Agreement

(Click each topic to expand details)

Processing & Shipping Times

  • Orders with regularly stocked items (Pocket Invitations, blank cards, envelopes, cardstock, etc...) currently have an estimated 2-3 day processing time, although we try to ship same-day wherever possible. Orders containing *Custom made items* currently have an estimated 2-5 day processing time.

    Our business hours are 8am - 4pm EST Monday - Friday. A "business day" is a reflection of these hours EST

    Samples - Are typically processed within 1 business day. See the link above for processing time on custom made Samples.

    In a hurry? Don't worry! To ensure a speedy delivery time, consider choosing one of our premium shipping options.

    Further details on processing & shipping times.


  • Because most orders are processed on the day they are placed, orders can only be canceled within 2 hours of placement. Custom items and services can not be canceled if assembly has already begun.

    If you need to inquire about a cancelation within 2 hours of placement, please reach out to our Customer Service team by clicking the "support" link in the top right corner of this page. .

    Cancellations are subject to a 5% cancellation fee.


  • Returns are accepted within 45 days of order purchase.

    *Custom made items* cannot be returned.
    We do not accept exchanges.
    Any returns are subject to a 20% restock fee.

    Please order a Sample before your bulk order to ensure you’re getting exactly what you need.

    View Full Return Policy

Taxes & International Customs Fees

  • USA - Massachusetts deliveries will incur the current state sales tax rate for ‘general goods’ at online checkout.

    Canada - Discounted Import taxes are paid at time of checkout. No customs fees will be due at the time of delivery.
    View details on Canada tax rates & customs fees.

    All other Countries - You, the receiver, are responsible for paying any customs fees at the time of delivery. These rates are set by your home country for imported goods.


  • All products are guaranteed to arrive in tact. - Product(s) received damaged, upon arrival, will be replaced. Please contact customer service within 48 hours of receiving any damaged/incorrect items.

    Replacements will be shipped with the same service they were originally sent.

Custom Printed Items

  • A sample proof is optional but must be purchased in order to guarantee any expected results.

    Print file must be set up to our specifications. (Review Print File Specs).

    A sample proof is necessary to know whether or not your file is set up correctly for accurate printing. Which if not, could result in missing text, cut off graphics, poor resolution, etc… Cards & Pockets cannot take responsibility if the file is not set up correctly for final print.

    Ink Colors are non-metallic. We do name our ink colors to coordinate with our papers. We cannot guarantee the ink and paper will match exactly.

    Ink will print differently on each paper color. We strongly recommend that you order a sample with your color choices before proceeding to place a full order, to be sure that you are happy with the results.

    Printed Items are considered a custom product, and therefore are non-returnable.

Assemble At Your Own Risk.

  • Paper is delicate. We’ll get it to you safely. The rest is up to you. We leave the creativity in your capable hands...
    Cards & Pockets is not responsible for user error.

    Here are some tips to assure your invites turn out flawless:

    - Ask the post office to “hand-cancel” your invites instead of machine processing.
    - A tissue layer is recommended especially when using dark colors. Although most papers and inks are not prone to bleeding, certain conditions can sometimes cause this to happen. (High heat, humidity, and pressurized post office machinery are not friendly to any fine papers). Remember to ask your post office to "hand-cancel" your invitations when sending them through the mail.
    - Seal your envelopes well before putting them in the mail.
    - Get a Sample Before ordering in bulk.
    - Printing at home: Test out printing with a sample first. Not all printers produce the same great results.
    - Printing with Cards & Pockets: Order a sample print.

    Please Use Envelopes
    We do not recommend mailing our Pocket Invitations or Petalfold cards without a mailing envelope. You run the risk of losing all your carefully prepared enclosures, and severely damaging the invitation. We carry envelopes to fit our standard line of Pocket Invitations

    Check the dimensions if using other’s products.
    Other print and paper companies use different standards for their cut dimensions. We cannot guarantee that our products will match with outside companies products. We try to be as specific as possible with our dimensions to help. Please check the true dimensions of the 3rd party products to ensure the best fit. We strongly encourage ordering samples and checking the fitting of all our products before placing your full order.