Policies & Customer Agreement
(Click each topic to expand details)
Processing & Shipping Times
Orders with stocked items (Pocket Invitations, blank cards, envelopes, cardstock, etc...) ship the same day, if ordered by 3pm EST M-F. Orders containing *Custom made items* need 4-8 business days for processing.
Samples - Are typically processed within 1 day and come with free shipping.
See the link above for processing time on custom made Samples.
In a hurry? Don't worry! To ensure a speedy delivery time, consider choosing one of our premium shipping options.
Further details on processing & shipping times.
Most orders can be canceled if they have not yet been assembled.
Please request your cancellation asap through the order Cancellation Request link.
*Custom made items* cannot be canceled once they’re made.
Cancellations are subject to a 5% cancellation fee.
Returns are accepted within 45 days of order purchase.
*Custom made items* cannot be returned.
We do not accept exchanges.
Any returns are subject to a 20% restock fee.
Please order a Sample before your bulk order to ensure you’re getting exactly what you need.
View Full Return Policy
Taxes & International Customs Fees
USA - Massachusetts deliveries will incur the current state sales tax rate for ‘general goods’ at online checkout.
Canada - Discounted Import taxes are paid at time of checkout. No customs fees will be due at the time of delivery.
View details on Canada tax rates & customs fees.
All other Countries - You, the receiver, are responsible for paying any customs fees at the time of delivery. These rates are set by your home country for imported goods.
All products are guaranteed to arrive in tact. -
Product(s) received damaged, upon arrival, will be replaced. Please contact customer service within 48 hours of receiving any damaged/incorrect items.
Replacements will be shipped with the same service they were originally sent.
Custom Printed Items
A sample proof is optional but must be purchased in order to guarantee any expected results.
Print file must be set up to our specifications. (Review Print File Specs).
A sample proof is necessary to know whether or not your file is set up correctly for accurate printing. Which if not, could result in missing text, cut off graphics, poor resolution, etc…
Cards & Pockets cannot take responsibility if the file is not set up correctly for final print.
Assemble At Your Own Risk.
Paper is delicate. We’ll get it to you safely. The rest is up to you. We leave the creativity in your capable hands...
Cards & Pockets is not responsible for user error.
Here are some tips to assure your invites turn out flawless:
- Ask the post office to “hand-cancel” your invites instead of machine processing.
- Seal your envelopes well before putting them in the mail.
- Get a Sample Before ordering in bulk.
- Printing at home: Test out printing with a sample first. Not all printers produce the same great results.
- Printing with Cards & Pockets: Order a sample print.
Cards & Pockets offices will be closed for the Thanksgiving Day Holiday on Thursday Nov. 27 & Friday Nov. 28.