Order Terms

Cards & Pockets, Inc. is a family owned and run company. Each order is assembled and packaged with EXTREME attention & care.

We understand and respect that many of our customers' orders are time sensitive. Please review your order within 48 hours of arrival. Please open your package, review & count all materials. If anything is incorrect, incomplete, or damaged; contact us within 48 hours and we will correct it. Corrections will not receive upgraded shipping if processing time is still within the specified time period from the order date. We can also not upgrade shipping if the correction claim is not made within the 48 time period.

RETURNS:

Returns are accepted within 45 days of the purchase. All returns are subject to a 20% restock fee. It is STRONGLY ADVISED that all customers sample our products & be sure of what they need before placing an order. All samples can be ordered with free shipping. Refund credits will be received within 2-3 weeks, to the credit card or paypal account of the original purchase. NON-RETURNABLE items: Clearance/discontinued items, samples, customized/personalized items, special orders, & custom size paper.

View Full Return Policy

View Tips Packaging with extreme care.

CANCEL ORDER:

Please contact us immediately. All cancellations are subject to a 5% cancellation fee. Custom products such as Custom Size Paper & Printed items cannot be canceled or returned if they have already been made. Orders are often being assembled within 1 hour of the order placement.
Click here to request an order cancellation.

If the order has left our facility, it will need to be returned, and will be treated as a return. At this point the customer is responsible for return shipping expenses.

SAMPLES SHIPPING

All stocked Samples ship within 1 business day. Custom Sample products; such as pattern paper, save the dates, printed proofs, etc... ship within 2-4 business days. All Samples include free shipping via USPS 1st Class.

Samples shipped free with USPS 1st Class typically arrive in 2-5 business days within the U.S.. International destinations can take 2-3 weeks for delivery. Upgraded shipping options are available at checkout.

PROCESSING TIME

Standard Orders

We typically ship all stocked item orders within 1-3 business days. During peak business months(Jan.- May) it is more likely to require 3-6 business days to assemble your order. You will be notified if your order will exceed 6 business days for processing. See below for orders including custom items and mounting services.

Custom Items

Printing, customizable patterned items, monograms, save the dates, thank you cards,laser-cut shapes, etc… Anything that is printed requires 4-8 business days for processing.

Mounting Services

Mounting services add an additional 2-4 days onto the processing time. (Mounting can usually only be done once all printed pieces are completed). Orders with Custom/printed items and mounting can require 6-10 business days to complete.

Rush Orders

Please use the 'special order instructions' field during checkout if you would like to specify a deadline. This helps us to understand your specific needs more clearly and communicate any possible delays.

We do not offer “rush services.” Please see our shipping service upgrade options during checkout to speed up final delivery time. Orders with expedited shipping services receive a priority status during processing.

SHIPPING OPTIONS

Processing and shipping times chart

Shipping times are in addition to the estimated Processing time, as explained above.

Bulk orders are shipped via the customer's choice of USPS or UPS. Shipping times are in addition to assembly times. If you order over a weekend with priority/ground shipping, often, you will receive your order by the following weekend!

Delivery times are posted in business days (M-F). Please refer to the UPS Holiday Schedule for more detailed delivery information. Please note that we located in New England. Refer to the UPS Ground map to see how quickly the least expensive method (Ground) will arrive to you. For example, it is not always necessary to purchase Next Day Air if the map indicates you are in a 1 day delivery area.

RECEIVING THE PACKAGE

USPS and UPS may require a person to be present at the mailing address for delivery. If a person is not present, the package may be held at the nearest USPS or UPS facility for pick up, for a limited time. If the package is not claimed during this window of time, it will be sent back to Cards & Pockets, Inc. Attempts to re-ship will be at the receiver's expense.

Please note: USPS delivers Monday - Saturday. UPS delivers Monday - Friday and charges an additional $15 for Saturday delivery. Please place UPS Saturday delivery requests as a Saturday Delivery Upcharge in your cart checkout.

A request for a 'signature waiver/shipper release' on the package may be requested in the 'order notes' of the online Checkout. This is a request for USPS or UPS to leave the package at the door/optimal location of the mailing address. Cards & Pockets, Inc. is not held responsible of loss or theft at the request of a shipper release. Any requests for a specific drop location will be treated as a signature waiver/shipper release.

INTERNATIONAL SHIPPING

ALL DUTY & CUSTOMS RELATED CHARGES ARE THE RESPONSIBILITY OF THE INTERNATIONAL CUSTOMER. Couriers may charge a small customs collection fee(COD) by cash/check, upon package delivery. Rate varies between locations. International packages are marked as manufactured in the U.S.A. We do not misrepresent the value of our products under any circumstances. Shipping times are in addition to assembly times.

Canada Import taxes are now paid at your online checkout. We get the lowest possible rates for you. This guarantees your order will deliver on time and with no further payments required. Learn More

United Kingdom shipments are exempt from duty charges. There will be a VAT(value added tax) of 20% collected upon delivery.

Australia shipments are typically not charged any customs fee.

SPECIAL REQUESTS

If you have any special instructions regarding shipping, please leave an order note when checking out.

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