FAQ

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Frequently Asked Questions

Product Questions:
 • How do I get a print sample to see the quality of your finished products?

• What is in a Swatch Deck?

• Do you have templates for DIY printing?

• What are the differences between smooth, metallic, and canvas colors?

• What is the manufacturer name of a color?

• I'm Printing on printables and invitations...what is a good home printer to use if I'm printing myself?

• Why is this color available in this style but not others?

• Can I get the printable inserts or invitation mats in more colors?

• I would like a pocket similar to one you sell on your website, but I was hoping to make a variation. Can you accommodate this request?

• Do you custom cut paper? And how much will that cost?

• Your pricing is so low. What can you tell me about the quality of your paper?

• Are envelopes included with my PocketFolder (or Card) order?

• What weight are your papers for cards, pocketfolds & cardstock?


Placing An Order...
• How much is shipping?

• What payment options do I have?

• How do I get a sample of something?

• Is my credit card information safe when making a purchase?


My Current Order In Processing...
• How can I get my order faster?

• Can I add to or change my order before it ships?

• Can I combine my new order with an order in assembly?

• How long will it take for my pocketfold invitation order to arrive?


My Recent Order...
• Can I have my tracking number?

• My swatch color is different from what I saw online.


Printing Service
• Do you print on the envelopes?

• Do you offer design work?


Wholesale/Trade Accounts, Quantity Discounts & Coupons
• How do I get a coupon code?

• I'm placing a large order. Can I have a discounted price?

• Can I get a catalog?

• Do you give wholesale/trade discounts to vendors and/or Invitation Designers?


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